Refund Policy

Last Updated: 19-08-2025

Thank you for choosing Acumail, a white-label email service provided by NatunEdge. We strive to provide our users with a high-quality email experience.

This Refund Policy outlines the terms under which refunds may be issued for our services.

1. Refund Eligibility

Acumail offers a 30-day money-back guarantee for new users who subscribe to our monthly subscription plans. If you are not satisfied with our service within the first 30 days of your subscription, you may request a refund, subject to the terms outlined below.

2. Monthly Subscription Plans

30-Day Money-Back Guarantee: If you subscribe to a monthly plan and decide to cancel within the first 30 days, you are eligible for a full refund of the subscription fee paid.

Refund Request: To request a refund, you must contact our support team at [support@acumail.in] within 30 days of your initial subscription date. Please include your account details and the reason for your refund request.

3. Non-Refundable Situations

Please note that the following situations do not qualify for a refund:

Emails Sent: Once an email has been sent using the Acumail platform, you are not eligible for a refund for that subscription period.

Subscription Renewals: Refunds are not available for subscription renewals. If you choose to renew your subscription after the initial 30-day period, that payment is non-refundable.

Violation of Terms: If your account is suspended or terminated due to a violation of our Terms and Conditions, you will not be eligible for a refund.

4. White-Label Product Disclaimer

Acumail is a white-label email service provided by NatunEdge. As such, we do not have direct control over the platform's functionality or features. While we strive to ensure a seamless experience, we cannot guarantee uninterrupted service or specific outcomes from the use of the platform. Refunds will not be issued for issues arising from the platform's performance or functionality.

5. Processing Refunds

If your refund request is approved, we will process your refund within [Insert Time Frame, e.g., 7-10 business days]. Refunds will be issued to the original payment method used during the subscription purchase.

6. Changes to the Refund Policy

NatunEdge reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and your continued use of Acumail after such changes constitutes your acceptance of the new policy.

7. Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Acumail
Email: contact@acumail.cc

Thank you for choosing Acumail.
We appreciate your business and are committed to providing you with the best email service possible!